Head of support – Mentoring & Coaching Team

  • Publié le : 17 mai 2019 15 h 55 min
  • Expire : 10 jours, 8 heures

Full Details

  • Ville: Paris
  • Pays: France


We are the leading online education platform in Europe and Africa, offering fully-accredited online diplomas based on the skills of the future and gathering each month a passionate community of 3 millions of students from around the world.

Different from all other online learning platforms, our Career Paths include weekly, one-on-one mentorship sessions with a dedicated professional in each field, supporting our students through their studies.

And moreover, at the end of a diploma program, career coaches help our students find a job in their target fields, also with weekly one-on-one video conference calls.

To support that, the Mentoring & Coaching Team is here to guarantee the quality and the satisfaction of our mentors and coaches. They ensure these professionals get the best possible experience with OpenClassrooms. The Mentoring & Coaching Team handles both inbound reactive support and outbound proactive actions to get Mentors & Coaches success.

At the moment, we want to create an autonomous Support Team to help us reach outstanding response times in the highest quality of service.

We are looking for an individual with exceptional customer service skills to deliver world class service to all of our mentors and coaches and ensure they achieve our educational goals on our platform. You are a Support guru, you love interacting with people and solving tricky problems. You’re extremely independent and autonomous: you can make things happen without someone saying so, with minimal management. “Continuous improvement” is second nature to you as you obsess over details and persist to make things just “perfect” for our freelancers.

If that’s you, then you might just be ready to join an agile and fast-moving structure, with the goal to make education accessible to all, check out the details of this position: https://jobs.openclassrooms.com/o/head-of-support-mentoring-coaching-team

Numéro d'identification de l'annonce : 7265c657fd26a10e